Parent Information & Policies
From settling in and daily routines to policies, downloads and practical guidance.
Confidence in the Everyday
The little practical details can make a big difference to how settled a family feels. Find clear guidance for nursery life, along with the policies, forms and downloads you may need.
What Can We Help With?
Day-to-Day Essentials
Starting & Settling In
Settling in is shaped around each child. Short visits build familiarity with their room and key person, and we work with you to understand your child’s routines, comfort items and interests.
Arrivals & Collection
Tell us in advance if someone different will collect. Share their full name and agree a password; the collector should bring photo identification.
Meals & Allergies
Before your child starts, give us full details of allergies, intolerances, dietary preferences and any prescribed emergency medication. We will agree the risk assessment with you.
Accidents & First Aid
Keep your emergency contact details up to date. We will explain any accident or incident and ask you to read and acknowledge the record.
Policies & Documents
Safeguarding & Safety
How we protect children, recognise concerns and maintain a safe nursery culture.
We are committed to safeguarding children and promoting their welfare through building a safe organisational culture. Safeguarding is everybody’s responsibility.
Daily Operations
Clear arrangements for safe arrivals, authorised collection and the end of each nursery day.
Alternative collectors must be agreed in advance; photo identification and a password are required where possible. Children are released only to a known parent or an agreed adult.
Health & Wellbeing
From allergies and first aid to emotional wellbeing, our care is shaped around each child. Our calming Nurture Room is available throughout the day whenever a child needs space to rest, share a story or reset.
Before a child starts, we collect information about dietary requirements, preferences, allergies and intolerances. Known allergies are supported through a risk assessment completed with the parent.
Children are comforted first, cared for by trained paediatric first aiders, and parents are kept informed. Accidents and incidents are recorded.
Fees & Funding
Find current session fees, funded entitlement information, optional extras and what is included.
The Admissions & Fees page explains our day and session prices, funded packages and optional extras. The parent fee guide is also available to download below.
Governance & Legal
How we handle personal information, maintain confidentiality and respond fairly to concerns or complaints.
Family information is stored securely and shared only on a need-to-know basis.
Parents should first speak with their child’s key person or a senior member of staff. Unresolved complaints are investigated by the Nursery Manager.
Parent Downloads
Download our policies, fees guide and Living Curriculum below. Our team will provide your child’s settling-in forms directly.
Parent Policies
Our full parent handbook, covering nursery routines, safeguarding, health and working together.
Our Fees & Funded Packages
Our current fees, funded packages and optional extras, explained clearly.
Our Living Curriculum
Explore our Living Curriculum, from Jacob’s Promise to the learning journey through every room.
Need Help Finding Something?
Our team can point you to the right information.